If a product is faulty within this period of time, we will offer a replacement. Damage to frames or lenses caused by general day to day wear and tear are not covered by this guarantee. Please take note that our products are 100% authentic and they come with full packaging (could be different according to the seasonality). To be eligible for a return you have to send us back the product unused and in the original condition.Don't forget to fill in correctly all the information required Tracking ID, return address, etc. When you send us back the product. Please always contact our Customer service (sending us a message), in order to help you with the entire return process. Usually we are able to efficiently resolve defect issues by offering replacements free of charge. The item "Ray-Ban RB4171 Erika 865/13 54 Unisex Sunglasses" is in sale since Wednesday, May 16, 2018. This item is in the category "Clothing, Shoes & Accessories\Women\Women's Accessories\Sunglasses & Sunglasses Accessories\Sunglasses". The seller is "vision360global" and is located in HK. This item can be shipped worldwide.